KS
Kyle S

1 reviews | Active since Sept 2014

29 Mar 2022, 16:07

Unused bank account was not closed and now i owe R12500 after 12 years!!!!

In 2010 i opened an account with standard bank. I hardly ever used the account and lost the card. Yesterday i went to open a bank account on my name and they told me that i already have one and its arrears of R12500!!!!! I never once received any phone calls or emails or any correspondence from them. Ive had bank accounts with FNB and ABSA before over the last 10 years and after 3 months of not using those accounts they went dormant and closed. How can you charge me bank charges for 12 years when I'm clearly not using the account and then not even phone or notify me!?

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Replies (3)
Standard Bank
Standard Bank's reply13 Apr 2022, 10:01
Official
Hello Kyle 

Thank you for raising your concerns with us.
 
 We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you. 
 
 Our team will be in touch with further feedback.
 
  
 Kind regards
 Standard Bank Help Centre
 *** 
KS
Kyle S's update17 Apr 2022, 14:42
Reviewer Update
I have had no contact. To add this account was set up when they came to our school and anyone who was 18 was allowed to open a bank account. The last thing i would have expected is to be in debt for something so innocent. Outrageous.
KS
Kyle S's update21 Apr 2022, 14:17
Reviewer Update
Im still waiting for somebody to contact me? No help at all so far.