UNTRAINED UNPROFESSIONAL CALL CENTRE AGENTS

I Called to query a product, and the first call centre agent Homisa put me on hold for a few minutes and then dropped the call. The second I spoke to when I called back Karabo was even worse who also ended up dropping the call.

Please train your staff on your products and how interest rates work. This BEE thing is frustrating because you hire staff who is not qualified for positions and in turn provide poor service to paying customers.

This business is really going down might as well be a government institution!