Untrained staff and poor service

The staff does not know the basics. The service is horrible. This is at the Sandton Branch. First they closed all the branches and disrupted the things that used to work. I have been a client for nearly 2 decades but it is enough now. In this day and age, they cannot provide online credit card statements and for forex transfers, you will need to go to JHB town. No other branch can help you.