Untrained staff and bad service from numerous divisions

My account is blocked by the bank and me and the bank agreed to close the account after investigation. But on the 24th they put through a Paypal amount and international service fees totalling over R3800 that I never did. How can I do an transaction when the account is blocked and I have R58 in my account. When I phoned customer queries and ***** both guys sounded as if they dont know what they are doing. The could not understand why I query an transaction on a blocked account without money in. I find the people at Standard bank are not trained for there jobs and it is frustrating to explain 5 times over why I query a transaction.