Untraceable debit order

Money was transferred out of my account on the 25th of September without my consent. I called in about 5 times to log a query but I kept getting transferred from one department to the other and NO one has managed to assist me. I went to the branch at Birchleigh Mall on the 26th and they told me the issue would be resolved on the 29th and they will provide feedback. Today is the 30th and still no feedback. All I need to know is who debited my account and to reverse this.<br> <br> This is highly unacceptable and I don't understand how a query that can be resolved within a day has taken so long. This is rather disgraceful. Should this matter not be resolved by COB tomorrow, I will take further