UnStandard Bank

I have been with Standard Bank for more than 40 years and their services towards their customers are deteriorating badly, probably in line with the politics of the country. I had a facility, MyUpdates, which informs me of transactions on my account, which was cancelled by Standard Bank approximately six months ago. I have been battling with many divisions in Standard Bank to reinstate it. To date, still not done. When someone wakes up at Standard Bank, I have to submit much information so that they can to the reinstatement, but all my information provided goes into cyberspace. Management seems to be on Mars as there seem to be no investigation into why my query is outstanding for so long. As a pensioner, I visited a branch but had to stand in an endless queue with no facility to pensioners and had to unfortunately abort my attempt. I challenge management to investigate their poor customer service and await their response