CW
Cedric W
1 reviews | Active since Oct 2024
01 Oct 2024, 13:25
Unsolicited Fee
I have started receiving a fee of R4.50 for an MU Primary SMS. This is over and above my monthly fee of R115.00. I have no agreement with Standard Bank in this regard and consider this is an ********* practice.
How many 'clients' could be affected by this? If I walked into Pick 'n Pay and strolled out with a bar of chocolate what would happen? Well, that's a no-brainer, I would be dealt with in a just way. But Standard Bank can do this to as many 'clients' as they wish with impunity.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Oct 2024, 13:43Dear Cedric
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Oct 2024, 13:43
Official
Dear Cedric
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
CW
Cedric W's updateReviewer Update
01 Oct 2024, 13:55May I ask what will be done about this? I would expect these accumulative fees be credited to my account. Furthermore, that this unilateral agreement, to enforce this fee, be rescinded
CW
Cedric W's update01 Oct 2024, 13:55
Reviewer Update
May I ask what will be done about this? I would expect these accumulative fees be credited to my account. Furthermore, that this unilateral agreement, to enforce this fee, be rescinded
Standard Bank's replyOfficial
01 Oct 2024, 14:22Dear Cedric
Our team tried reaching out to you, to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching out to you, to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Oct 2024, 14:22
Official
Dear Cedric
Our team tried reaching out to you, to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching out to you, to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Oct 2024, 12:53Dear Cedric
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2024, 12:53
Official
Dear Cedric
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***