Unsolicited bank charges

Dear Standard bank, It is very disappointing that just over-billed/over-charged customers.

Some months ago, I did a transaction of about R70k+ and did not pay bank charges more than R200 but now that I did a transaction of just only R27,061.45 , The bank charged me R744.19.

Why is this charge so high? something is definitely wrong. I believe this need thorough investigation and reconciliation.

I have not done transaction outside my monthly package which is been covered by my monthly management fee for the month of September.

I called Business banking yesterday, the consultant told me on the phone that isnt right that something is wrong somewhere but she is not in position to investigate the matter but she will transfer my calls to the forex department. It took Forex dept about 90 mins to respond to my call and after speaking to a consultant from the forex, before saying a word, he just transferred me to transactional department. I couldnt get any help and this is very bad.

Hellopeter please assist to investigate into this matter