Unskilled personnel, lack of service delivery

I logged a complaint with Standard Bank on the 18/09/2015 regarding their service and I was informed that I would receive a call in 24 hours for someone to assist with my problem. The issue was that my withdrawal limits and swiping limits were all set at the same amount which is not what I asked for. I then went to the Standard bank branch in Chilly Lane to increase my swiping limit and I was told that it can't be increased to the amount I wanted.<br> On the 18 of September the sms had a reference number again on the 22 of September the same sms was sent with the same ref number. It's a month later and I still haven't heard anything from them. I'm sick to the stomach with Standard Bank with their atrocious service and making promises to customers that they don't keep I'm sick of it. Today I call and I was advised by the consultant that assisted me that when I called to log my complaint the agent that helped lacked information.... Like REALLY!!! They need to train their staff and make sure that they know what is required of them at work. I will not stand for this nonsense it's disgusting and intolerant.