Unsettled Customer & Confused

<p>SBSA's service level has gone totaly down the drain over the past few years. Logged a complaint on your website and liaised with Maxine M Smale since Tuesday this week re: a complaint i had and she was told by the paying customer (me) to address the issue and resolve it no later than COB today. Complaint No: 7 ********** 30 I even sent here a reminder at 13:45, she read it (read report received) yet again the client is brushed off and left to his own devices. Not a call, no email = hey im busy sod off, nothing!?! Pity as i am now forced to get to 1) this level and 2) Move my portfolio (Business, Personal, Credit Cards, Merchant Accounts and Life Policy to another Financial Instiution who actually provide a service. The worst of it all is that this lady works in your complaints division, yet i have to date not even heard the sound of her voice as she emails. Good bye SBSA and perhaps time for a change of banks after 20yrs of loyalty. Pity your service level can not all be as good as that of Farouk F Ebraim Moosa. Now there is one superb individual who stands out from the crowd and who is actually trying to do things simpler, better and faster. You have some seriously useless staff and dead weight in some parts of this group. Odd we never had this back in the day of Jaco Maree? Now thats saying something. Will be closing all accounts in the course of next week, due to lack of interest and service we as the public pay for on your monthly charges.</p>