Unsatisfied with Standard bank ***** department

Good day On the morning of 30 July 2024, I noticed that unauthorised transactions had left my account that I was unaware of. Thereafter I went to the bank to get a bank statement and close my account immediately and made the bank aware of the SMS I received where I had to reply yes or no which I rep**** no because I was not aware of the transaction. The bank then instructed me to go to the police station to make an affidavit and open a case so that I could submit it to the ***** department. After all the relevant documentation was submitted on the 30th of July 2024, to the ***** department they explained that it would take up to 7 working days to get feedback on the investigation, however, they only received feedback yesterday the 14 August 2024 which is 10 days later. Feedback was given yesterday 14 August 2024. Declined ***** I made the bank aware that I was unhappy with the results of the investigation. The bank then made contact with me today to give detailed information on an SMS that I received with an OTP number that I was not aware of. The lady that called me was Xoliswa and I was not happy with how this conversation went and her tone I once again then mentioned that I was not happy with what she was saying and she responded that I could do whatever I wanted to do. I'm very unhappy with the service of Standard Bank and am going to move my bank because this is unacceptable.

Regards