1 reviews | Active since Oct 2016

03 Oct 2016, 18:01

Unsatisfied with service

<p>My credit card is suspended because more money was spent than actually available.problem is,according to my sms i receive after swiping my credit card it showed a positive balance.then a couple days later i got a sms notifying me that my card was suspended without any reason.after investigation it was revealed that my credit card was overdrawn,but my cellphone app did not show any of this.an outstanding amount was taken from my cheque account for the credit card payment,but still i cannot use it and my app still is not showing anything.</p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Oct 2016, 14:41
Official

Good day Olivia Van Der Westhuizen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Oct 2016, 09:05
Official

Good day Olivia Van Der Westhuizen

Thank you for your posting.

Please accept our sincere apologies for the undue frustration caused.

We trust that you are comfortable with the outcome provided via email.

Kind regards,

Sechaba Rakoloti

Complaint Resolution Centre

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