Unsatisfied still NOT Resolved

Standard Bank hellopeter team (Yolanda) problem with Standard Bank still not resolved. Don't Call Back like they suppose to.

Received SMS from Standard Bank 31/08/2024 Reminder on how much needs to be paid (R3 358.86) I paid R3 360.00 on the 01/09/2024 the very next day I was contacted and was told I 'm behind on my vehicle. When I try to explain this is the amount that they send me through SMS I was told to add my own amount for service fee. Standard Bank is very unprofessional, suppose to send monthly statement but never did. Tried to sort it out by going to Standard Bank 13/09/2024 in Boksburg(K90). Spoke to an Ashley(gentleman) to try to explain what I received on SMS and what I paid, not given a chance to talk. When I was transferred to customer service (Thomas) never listened put phone one-sided. I call one of the ladies and ask them to listen what this guy is doing. Lady listen and try to speak to Thomas but to no avail. So problem still not solved. I went to Standard Bank JHB 3 Simmons rd. To try to speak to someone face to face. Was send to 33 Baker street, Rosebank. Problem still not solved. Was told there are not a division VAF to talk to people there. Don't want to do it over phone because if they see I am right they put phone down in your ear.

Standard Bank have no authority to keep on going into supposed to be closed account. Closed account on 05/05/2023. And I told VAF I will make payment via EFT.

Closed account after 29 years because they could not stop a Debit Order. Standard Bank service is very disappointing. Hope people read this to know Standard Bank very *************.

I can only be contacted on Friday's after 2 o'clock.