Unsatisfied Standard Bank client

I have been with Standard bank as from 2010 and was severed as a loyal client as from I have joined Standard bank. In May 2020 I was retrenched and sins I have informed Standard Bank the only service I get is that they are quite arrogant that I must pay what I am owning them regardless that there is insurance cover for retrenchment. I have shared all my information with Standard Bank insurance claims but till up to date have not received any feedback from them. Yesterday I have been informed via SMS that my Diners club card was handed over to the attorney and this for missing one payment for this month. The reason for is that I have no money to pay due to that I have no work or received any offer yet for a new opportunity for work. I have also referred this matter to Standard Bank Complaint Resolution Centre which I also have not received any reply from them if a claim case was open and what the status is in regards my complaint. This I found very unsatisfied sins I have been in communication with them informing them about my status but do not get feedback back from them via email they only communicate on SMS informing me of outstanding balances. From Diner Club I have not even received any communication or notification that my account is going to be handed over if I do not make a payment. Presently I am very unsatisfied with the service I am receiving from Standard Bank.