unsatisfied new client

I went to the bank for a personal loan on the 15th with all my documents. Due to the public holiday I was told that the transaction should reflect on the 19th. I called the head office for the gentlemen who assisted me to contact me back, to no avail. I went to the extent of asking my mother to come through and request for the gentleman to call me with an update as the HeadOffice had indicated to me that my loan had been declined due to insufficient employer details.<br> <br> The issue was escalated and the branch manager called and I thought \everything will be sorted". She called and indicated to me that I don't have to come through everything will be sorted. Seeing nothing was being done"