RR
Rochelle R
1 reviews | Active since Nov 2018
22 Nov 2018, 15:21
Unsatisfied Financing Services
My vehicle is financed through Standard Bank. 2 weeks ago I made an additional payment on my vehicle. I phoned Standard Bank to recalculate my monthly installment. It has been a week and NO feedback was received. I phoned again this morning....being on the phone for 15 min, the lady promised that a consultant will be in contact soon to advise me on my new installment. No call was received thus far.
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Replies (2)
Standard Bank's replyOfficial
23 Nov 2018, 14:09Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Nov 2018, 14:09
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
27 Nov 2018, 11:49Hi Rochelle
Thank you for taking the call.
Thank you for taking the call.
Standard Bank's reply27 Nov 2018, 11:49
Official
Hi Rochelle
Thank you for taking the call.
Thank you for taking the call.