JW
Jacelyn W
1 reviews | Active since Mar 2020
10 Dec 2024, 10:04
Unsatisfied customer/client
I used my standard bank virtual card for a purchse 29 November and cancelled it on the 02 December due personal reasons. The merchant has released my money but standard bank says it can only be returned after 45 days. What ****a shop rules and regulations are these. I could be dead in 45 days. The service is pathetic and this WILL result in me and who ever i know to move their accounts over to a different bank as this just wont cut it. I know of many people that have a problem with this bank and i just never listened.
Helpful (0)
Replies (17)0
Replies (17)
Standard Bank's replyOfficial
10 Dec 2024, 10:16Hi Jacelyn
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply10 Dec 2024, 10:16
Official
Hi Jacelyn
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
JW
Jacelyn W's updateReviewer Update
10 Dec 2024, 16:37Nobody contacted me 6 hours later
JW
Jacelyn W's update10 Dec 2024, 16:37
Reviewer Update
Nobody contacted me 6 hours later
Standard Bank's replyOfficial
10 Dec 2024, 16:54Dear Jacelyn,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply10 Dec 2024, 16:54
Official
Dear Jacelyn,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
JW
Jacelyn W's updateReviewer Update
11 Dec 2024, 09:17Just checking if i will be contacted today or when the money reflects in 45 days??
JW
Jacelyn W's update11 Dec 2024, 09:17
Reviewer Update
Just checking if i will be contacted today or when the money reflects in 45 days??
Standard Bank's replyOfficial
11 Dec 2024, 10:04Hi Jacelyn
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply11 Dec 2024, 10:04
Official
Hi Jacelyn
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
JW
Jacelyn W's updateReviewer Update
12 Dec 2024, 09:20Standard bank sucks. You push you clients away. Your generated email on how you attending to the matter is a lie
You make me sick
You make me sick
JW
Jacelyn W's update12 Dec 2024, 09:20
Reviewer Update
Standard bank sucks. You push you clients away. Your generated email on how you attending to the matter is a lie
You make me sick
You make me sick
Standard Bank's replyOfficial
12 Dec 2024, 09:47Hi Jacelyn
Please note that our team is trying to contact you but no answer. Kindly let us know when we can contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team is trying to contact you but no answer. Kindly let us know when we can contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply12 Dec 2024, 09:47
Official
Hi Jacelyn
Please note that our team is trying to contact you but no answer. Kindly let us know when we can contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team is trying to contact you but no answer. Kindly let us know when we can contact you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
JW
Jacelyn W's updateReviewer Update
12 Dec 2024, 09:58You can call, i was in a meeting
JW
Jacelyn W's update12 Dec 2024, 09:58
Reviewer Update
You can call, i was in a meeting
Standard Bank's replyOfficial
12 Dec 2024, 10:43Best regards,
Standard Bank's reply12 Dec 2024, 10:43
Official
Best regards,
JW
Jacelyn W's updateReviewer Update
17 Dec 2024, 11:26Hi, I receved a message that my query has been resolved but nothing is in my account. Please advise?
JW
Jacelyn W's update17 Dec 2024, 11:26
Reviewer Update
Hi, I receved a message that my query has been resolved but nothing is in my account. Please advise?
Standard Bank's replyOfficial
17 Dec 2024, 12:57Dear Jacelyn
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply17 Dec 2024, 12:57
Official
Dear Jacelyn
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
JW
Jacelyn W's updateReviewer Update
18 Dec 2024, 08:02I am still waiting
JW
Jacelyn W's update18 Dec 2024, 08:02
Reviewer Update
I am still waiting
Standard Bank's replyOfficial
18 Dec 2024, 09:02Dear Jacelyn
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply18 Dec 2024, 09:02
Official
Dear Jacelyn
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
JW
Jacelyn W's updateReviewer Update
18 Dec 2024, 10:03Stop apologizing, Do your damn job
JW
Jacelyn W's update18 Dec 2024, 10:03
Reviewer Update
Stop apologizing, Do your damn job
Standard Bank's replyOfficial
18 Dec 2024, 12:18Dear Jacelyn
Our team has sent you an email yesterday.
Can you kindly confirm if you have responded on the email.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has sent you an email yesterday.
Can you kindly confirm if you have responded on the email.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply18 Dec 2024, 12:18
Official
Dear Jacelyn
Our team has sent you an email yesterday.
Can you kindly confirm if you have responded on the email.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has sent you an email yesterday.
Can you kindly confirm if you have responded on the email.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
JW
Jacelyn W's updateReviewer Update
19 Dec 2024, 10:51 Internet Banking | 9:26 AM (1 hour ago)
Good day Ms W Thank you for providing us with the requested documents. Your documents have been submitted to our Virtual Card investigations Team. Please note, these requests can take anything from 10 – 45 days or more due to the nature of this request. We will provide you with the finale outcome as soon as it has been received. Kind regards
This is rediculous another 45 days. STANDARD BANK IS THE WORST!!!!
Good day Ms W Thank you for providing us with the requested documents. Your documents have been submitted to our Virtual Card investigations Team. Please note, these requests can take anything from 10 – 45 days or more due to the nature of this request. We will provide you with the finale outcome as soon as it has been received. Kind regards
This is rediculous another 45 days. STANDARD BANK IS THE WORST!!!!
JW
Jacelyn W's update19 Dec 2024, 10:51
Reviewer Update
Internet Banking | 9:26 AM (1 hour ago)
Good day Ms W Thank you for providing us with the requested documents. Your documents have been submitted to our Virtual Card investigations Team. Please note, these requests can take anything from 10 – 45 days or more due to the nature of this request. We will provide you with the finale outcome as soon as it has been received. Kind regards
This is rediculous another 45 days. STANDARD BANK IS THE WORST!!!!
Good day Ms W Thank you for providing us with the requested documents. Your documents have been submitted to our Virtual Card investigations Team. Please note, these requests can take anything from 10 – 45 days or more due to the nature of this request. We will provide you with the finale outcome as soon as it has been received. Kind regards
This is rediculous another 45 days. STANDARD BANK IS THE WORST!!!!
Standard Bank's replyOfficial
20 Dec 2024, 17:14Hi Jacelyn
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply20 Dec 2024, 17:14
Official
Hi Jacelyn
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Best regards,