Unsatisfied customer

Good day

I am very angry at the poor service that Standard bank is giving me !!!!!!!!!!!!

Yesterday I received an sms saying my account has been handed over to collections , I called and spoke to a lady who transferred the call however they were taking too long answer therefore i Cancelled the call then called again at 11:30 ( 24th July 2018) a consultant by the name of K****tso Gwangwa who was very rude to me and refused that I speak to his Team leader ( whom he claims that his name is Kevin Pooen ) …….. I asked K****tso that can I speak to the team leader he told me that his team leader can’t come to the phone , there after he told me that he is in a meeting , then I asked to speak to the person who is in charge of the team when the team leader is not around “HE SAID HIS TEAM LEADER DOES NOT HAVE AN ASSIATANCE WHICH MADE ME ANGRY I FELT HE IS NOW UNDERMINING ME BECAUSE THAT IS FEEDING A CUSTOMER WITH THE WRONG INFORMATION , THERE IS NO WAY ON EARTH THAT A COMPANY LIKE STANDARD BANK DOES NOT HAVE SOMEONE IN CHARGE OF THE TEAM WHEN HE/SHE IS NOT AROUND.

I asked him to change my payment due date from the 18th of each month to the 23rd of each month as it is on the second screen shot which he refused to do so. I believe when someone does not know something he put a client on hold go and find out then come back with the correct information instead of feeding a client with the incorrect information . another thing I was surprised on the response he gave me when I told him that I have sent an email to ********** he said I have never heard of such email address it made wonder if he knows he is doing .

As you can see I sent an email on the 10th of May asking that my due date be changed however it was never changed , I get paid on the 20th however you want me to make the payment on the 18th and this was done without my concern. each month I make a transfer from my FNB account on the 20th I give it a max of 3 days to reflect on the credit card account hence I said the 23rd .

I HAVE THREE REQUESTS:

1. Change my due date as per the second screen shot ( as it has always been) 2. Reverse the late payment interest charges accrued on my account as this would have been avoided. 3. Can this be resolved ASAP I need feedback within 72 hours , if this is not resolved I will be taking it further to hello peter then if it is still not resolved will take it TO OMBUDSMAN FOR BANKING SERVICES .

Although this data will still reflect on my credit bureau which I feel is unfair!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!