unsatisfied client - duplicate transaction refund

I have a business banking account with Standard Bank, i have NO overdraft facility but they are charging me a overdraft fee every single month. I recently had an issue where i paid my pages now account in store for a purchase, the transaction went off my account twice. The Monday when i wanted to call them i saw the duplicate transaction was corrected by STD Bank only to see the next day its back on my statement. I then called the business banking and spoke to Yasmeen Kamish who advised that i need to complete a document to explain what happened on their dispute form. After submitting the form i was told that i will have feedback by 30 April 2026, The next amount due has now gone off already and i still dont have the duplicated amount back! STD Bank need to give my funds back as i sent them proof that pages now only got this amount once at the time i submitted the query. STD Bank YOU need to do better! You will be losing clients for the way you handle other people money! i am definitely taking my business account elsewhere go and check what was submitted with subject line - Mim**** Fro*** Foods - Customer number: ***