Unsatisfied client

I went to standard bank to lodge a funeral claims around 12H20 and I feel that I was mistreated. I am highly pregnant and from the security who saw me I waited outside the bank standing up for about -+ 30 minutes and that was taken to sit inside for more than -+ 2 hours i was not assisted only when my aunt came into the bank seeing how uncomfortable I was and been in the quee for more than 2hours. She even spoke to the branch manager Boitumelo who admitted that she did not see me but the security and people inside should have given me a priority like they do to the oldest people, then I was assisted but I feel that standard bank need to do more o customer service and prioritize their pregnant woman and oldies the same way. There should be a someone ready to assist those people urgently without them waiting in the quee.i only left standard bank after 15h00 so one can imagine the how tired the pregnant women can be sitting on chairs like I had to. Standard bank in Pretoria is way much better than what I have went through today.