AS
Andre S
1 reviews | Active since Oct 2024
05 Aug 2025, 15:13
Unsatisfied Client
Can Standard bank please clarify why they charge us for sms sent to us in regards of activity on our accounts. So called Debit order MU primary SMS fee, why do we then pay a monthly fee? When was this implemented and what kind of communication channel was used to inform us?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Aug 2025, 15:24Dear Andre
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Aug 2025, 15:24
Official
Dear Andre
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Andre S's updateReviewer Update
05 Aug 2025, 15:35Kindly inform me of the procedures to be followed to ensure that this matter is resolved. How are you going to make contact with me? Urgently advise
AS
Andre S's update05 Aug 2025, 15:35
Reviewer Update
Kindly inform me of the procedures to be followed to ensure that this matter is resolved. How are you going to make contact with me? Urgently advise