Unsatisfied and Disappointed

I app**** for an Advanced Loan to assist with Debt Consolidation. Towards the end of the process, the consultant that assisted me provided me with information which left me very confused & unhappy. I requested her manager's details & was provided with an email address which returned as undelivered. I made contact with the Complaints resolution Centre & was told that contact would be made with me. I received a list of names but none of these Managers took the time to contact me. Standard Bank gives me the impression that they are doing me a favor rather than providing me with a service. I have been loyal and committed to your brand for many years. I'm shocked and so disappointed with my most recent experience and hope that you will take my matter & request seriously.