Unsatisfactory service yet again

Good day to you,

My matter dates back to 2013/2014 when I required paid-up letters for ALL my SBSA accounts. I have email correspondence with Abdin, Dawud Hello-Peter complaint ref: ********** 469. I received paid-up letters and on the credit bureau report I have also states my SBSA mastercard to be closed...yet to my surprise today when going into SBSA Retail Park branch for a stamp to state that I have no active accounts with SBSA, hello you have a active mastercard with a huge balance owing...so they cannot stamp and sign my document which I need to submit urgently on Monday to my daughters high school for 2018, nor can they assist with a printout of the account. The teller advised me to use the phone to contact card division...then transfer to legal division...without any success at all. I eventually put the phone down as I got to such a state that I felt like passing out, body shaking etc. I battled to get settlement figures for my accounts, then paid-up letters etc and yet its still not sorted. SBSA I have no word other than disappointment.