Unsatisfactory service from the Transactional ***** department. ***********, uninformed and slow!

On the 28th of July someone reported ***** on my account on a payment they made after purchasing from me. Because items we’re looted I had to re order from the supplier and resend the items to the client. My account was blocked immediately on the day through a mere phonecall. Now that her issue was resolved on the actual day I asked her to call back and sort it out and let the bank know and she did but account has not been sorted out. I was asked to submit an invoice and I did. I was asked to ask the lady to submit and affidavit stating that her issue was sorted and the account can be opened and she did but it has not been opened since the 1st after I submitted all the relevant documentation. Each consultant keeps saying “I’ll notify them to call you” but nobody is calling me. I’m calling back every 3 hours because I desperately need my account opened. Other clients are waiting for their items and I can’t make orders from my supplier without access to my bank. My debit orders are bouncing. Why won’t they just verify the information and lift the hold as quickly and they instated it. Standard bank hasn’t even given me a reference number they just say quote your account number when you send emails because there’s no official case number to this matter. It’s the 3rd today and I am honestly left helpless as I have no access to money. Zero funds at my disposal cause I don’t have any other accounts. What more do they want cause both parties have sent relevant information and supporting documents yet I’m still stranded with NO MONEY! I Will be taking legal action should this matter not be resolved by the 4th of August honestly. Just give me my money and I will leave this bank that makes their clients vulnerable.