Unsatisfactory service from Standard Bank

<p>My children have app**** for a building loan more than two months ago. The loan has been approved, but now nothing is happening with the registration. Several calls have been made to the bank , but Standard Bank is doing nothing on their behalf .</p> <p>Several emails have been sent to the relevant official and customer relations.</p> <p>To date - no result.</p> <p>Our understanding is that there are specific time frames determined by standard bank in relation to bond application and registration. The bond has been approved, but STANDARD BANK is not delivering on their service delivery promise. </p> <p>Our family have been Standard Bank clients for over 40 years. This extremely poor service is NOT ACCEPTABLE. </p> <p>Unfortunately it seems that one has to go public when trying to get problems solved.</p> <p> </p>