Unsatisfactory Service from Standard Bank

<p>I visited the Standard Bank branch in Claremont Cape Town on Monday the 5th of June and spoke to a consultant about a debt consolidation loan.While busy I received a sms with a reference number for Standard Bank which I so happened to find out on the 12th of June that my query was never logged nto their system.After speaking to that consultant on the phone I was given an e-mail address to which I then e-mailed my enquiry.Today is the 21st of June and after trying to call the complaints line with no success I then called and spoke to 3 consultants and in the end I wasn't helped.Apparently for what I wanted I had to have 2 or more products with Standard Bank.All of my time and money wasted visiting and calling an institution if only the very first consultant had all that relevant information with her.So much for being a client ofa bank that gets very good customer service ratings but couldnt assist me from the onset.</p>