unsatisfactory service

My mother, Mrs. Prudent Mkhize has been waiting for her title dead from Standard bank for a whole year now. She logged a request September 2021 and to date this title dead is still not given to her. She did a follow up last week at the Standard bank Gateway uMhlanga Durban and she was told that it came back incorrect and it was returned to the attorneys to be corrected and she should expect it within 7 days, and its 8 days now no communication. This is unacceptable, she is a pensioner and she can not be expected to be moving around looking for assistance and waiting for this long for her title dead. Someone needs to resolve this and assist my mother Mrs. PN Mkhize ***