Unsatisfactory service

<p>My aunt and my mother went to Standard Bank in Durban to sort out their late sisters account which has less than R100000. They had an authority letter from the high court and all the required documentations. They waited 30 minutes to see the consultant only to be told they need certain document from the burial undertaker which we went and obtain..upon returning they waited for another 45 minutes to be attended at the same branch and now they were told they need to go to Absa bank to open an estate account...off they went to Absa as instructed and the consultant at Absa confirmed that because the account in question is held at standard bank , the estate account should also be opened at Standard Bank... Mind you we are talking about senior citizen that are sent up and down...and finally they couldn't take it and left...</p>