Unsatisfactory service

Item: Standard Bank
Rating: 1
Author: sulayman M

Hi. I’ve sent in documents for the assistance due to the pandemic on the 28th April 2020 already . Since then I haven’t received any notification from Standard Bank if they received the documents or what their stance is . I’ve been a loyal customers for as long as I’ve had a bank account . Yet they don’t even care to reply to their customers.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

28 May 2020, 09:47

Dear Sulayman

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply28 May 2020, 09:47

Official

Dear Sulayman

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's replyOfficial

03 Jun 2020, 10:05

Dear Sulayman

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply03 Jun 2020, 10:05

Official

Dear Sulayman

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's replyOfficial

12 Jun 2020, 15:14

Dear Sulayman

Please be informed this matter is resolved, as feedback has bee provided to you on email.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply12 Jun 2020, 15:14

Official

Dear Sulayman

Please be informed this matter is resolved, as feedback has bee provided to you on email.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********