UNSATISFACTORY SERVICE!!!!!!

I am having endless problems with Standard Bank not being able to resolve what would be a simple query and have been given the run around. No representative at Std Bank seems to be competent enough to assist me. Initially my credit card was blocked and I was not able to use this because my address was not validated. I personally went into the branch in Sandton on 21 September after submitting the FICA documents ***. I have not been contacted to be provided with feedback and I have to constantly follow up. I was at the Sandton branch on Saturday, where low and behold no one could assist me or even knew what the problem was.I emailed Standard Bank again yesterday to be told this morning that I need to call the reinstatement department to be rescored and if I am approved then a new card will be ordered for me and this is because my card hasn't been used in the last 6months. could not use my card because of the initial issue with Standard Bank and had this been explained to me before and I was kept informed, then this could have been done earlier. Is this the service that Std bank(who claims to be one of the leading Financial Intuition's in the Financial Services?