Unsatisfactory Service

on the 28th August 2015 a sum of R1000.00 was deducted from my Cheque Acc. I checked my Bank Statement and it only reflected that I issued a cheque of R1000.00 hence it was deducted from my Acc. I then took the matter to the Soshanguve Crossing Branch and I was advised to make a call to the call centre which I did and I explained my problem. They perused the matter while I was put on hold and were able to determine that its ***** because I do not even have a Cheque Book in my name. A service request was done by the branch with Service Request No:*** which lapsed on the 03 September 2015 and I still didn't receive any response so I went back to the Branch only to find that the logged call was closed and they couldn't help me. The Branch logged another Service Request no:*** which is closing on the 09th September 2015. <br> <br> Already I have lost faith in getting the matter resolved because this is very frustrating that people can just get into one's Bank Acc and do as they please and no one is prepared to assist. How can I be sure that my Salary is safe with this bank??? its really frustrating as I do not even have a Cheque Book in my name but a cheque is issued in my name