MD
Markmillen D

1 reviews | Active since Oct 2018

15 Oct 2018, 21:00

Unsatisfactory service

I stopped using standard bank 9 months ago, then all of a sudden I received a call from their dept collectors telling me that I owe Standard Bank , I then contacted Standard Bank notifying them about this issue , then a few days later I received a call from Standard Bank telling me that they are sorry for the frustration they will pay back the money they said I owe them since it was it's charges then they said I don't owe them anymore. All of a sudden again I got an sms from their dept collectors telling me that I still owe standard bank. Standard Bank doesn't work like other Banks. If they see that your account is inactive they don't just deactivate it , they wanna make sure that you get as many charges as possible then they come and say you owe them. I had an account with Nedbank and also Old mutual this never happened , as soon as they noticed I don't use the accounts they just closed them without any issues. I would not recommend this bank to anyone ( to be honest ).

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Replies (1)
Standard Bank
Standard Bank's reply16 Oct 2018, 04:47
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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