1 reviews | Active since Oct 2012
Unsatisfactory service
I arranged a payment agreement with the Customer Service Consultant (Head Office) to deduct a certain amount from my bank account. On several occasions the money was reversed back into my account and when contacting Standard Bank I was told they will sort it out. This has been happening for the last 6 months. Then you guys send me an SMS that states that I did not honour the agreement. In the meantime the consultants at your Head Office does not know what they are doing. For the last 6 months I had to go into the bank thought that the issue has been resolved just to get disturbing messages on my phone.
Can the issue be resolved please, as every month I spend about an hour in the bank with a consultant (Noma - Standard Bank Lady Grey Street, Paarl) very helpfull to resolve the issue.
Unhappy Client
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***