Unsatisfactory follow-up on money recall request.

Rating for FNB service "red zero".

Please find attached screenshot of E-mail which was sent to me.

An FNB Customer Care consultant phoned me twice, assuring me that this case will be channelled through to their Retail Service Team. A spokesman of this team refer me back to "Standard back". (Incorrect spelling I assume for "Bank") I've contacted Standard Bank Customer Service this morning .....***, whereby the consultant indicated, that I need to open a ***** case.

The reluctance of FNB to get hold of their client (Robbie Cairncross from Be Set Free / Westcoast guesthouse) will in effect, cause me to open a ***** case.

Regards Douw de Villiers