Unsafe bank // No customer service // No assistance

I logged a concern that ****mers had gained access to my account on the 27th of September 2034 and asked for any DebiChecks or Mandates to be cancelled. Subsequently, an amount was taken off my account. To date, I have contacted the ***** division, Transactional Banking, used the Chat function, phoned, emailed, directed my complaint to the complaints email address, messaged on FB, and posted and messaged on Twitter and NO ONE has helped me!! I am still unable to reach a single individual who can help me!! Any other bank would have reversed that charge in 2 seconds. It's almost a month later and nothing has been done to help me.. I don't feel like my money is safe since no measures have been taken to assist me.. I have moved my banking to another bank.. I want that transaction reversed.. PS: This is a short version of the dismal service I have received. I want to complain about the service but THERE WAS NONE!!! Do better Standard Bank..