Unresponsiveness is an issue with Standard Bank

Absolutely ******* service, or lack of should I say. I get constant messages about personal loans and I finally apply for a small loan. It been 10 days since my application and I have submitted all the documentation and nobody has bothered to reach out, not even once. I am glad it was not a emergency loan.

Then, I reach out to customer service via the banking app and ask why my bank statements do not reflect my full address. It only shows my suburb even though my address is correct on the banking app and on internet banking. I get told that I need to go to a branch to update my address. Even though my address does not need updating. its the correct address on the app. Its only the statement that does now show the full address. Why does it require a trip to the branch for something that is clearly an error on the bank's back end.

Please improve your level of service. Its terrible!