Unresponsive Deceased Division

It is with great disappointment, that I have to write a second bad review, with regard to the poor service from Standard Bank deceased division. On the 17th of August 2021, I received an email from Standard Bank, stating that my application was incomplete due to the death certificate, which was not certified. I reacted swiftly, by sending the certified death certificate on the 18th of August 2021. However, I received an automated response from Standard Bank stating: Dear Stakeholder, Our Deceased Estates Portal is currently offline. We sincerely apologize for the inconvenience this has caused. As an interim solution, whilst we are working on getting us back online, all new requests can be emailed to us at *** I accepted their excuse and again send an email on 19th, 20 and 23, receiving the same responsive. This is terrible service, since there is no response from Standard Bank regarding my matter, my matter has been in limbo since 10th May 2021. Standard Bank deceased division is totally unresponsive, I am left with no choice but to approach the Ombudsman of banking services in order to get redress, since Standard Bank is not interested in solving my matter ID ***0