UNRESPONSIVE

I LOGGED A REQUEST VIA INTERNET BANKING ON MY ACCOUNT. a LADY FROM THE BENONI BRANCH RESPONDED TO MY REQUEST. I REQUESTED THAT THEY SHOULD DECREASE R500 MONTHLY ON MY OVERDRAFT., WHICH WILL IN TURN LOWER THE INTEREST THAT I WOULD NEED TO PAY. THE REQUEST WAS LOGGED ON THE 23rd of SEPTEMBER AND NOW ITS 5 MONTHS LATER AND NOTHING HAS BEEN DONE. NOW I HAVE HAD TO PAY MORE INTEREST THAN I HAD CALCULATED AND THERE WAS A VERY GOOD REASON WHY I HAD REQUESTED FOR THAT. <br> <br> MEANING THAT THE REQUEST WAS NONSENSICAL TO STANDARD BANK, AND YOU HAVE GIVEN YOURSELVES AUTHORITY OVER MY MONEY MY MAKING A DECISION TO NOT DO AS REQUESTED.<br> <br> I NEED THIS PROBLEM FIXED AND I NEED IT FIXED ASAP.<br> <br>