Unresolved wrong listing

Wrongly listed for ***** by standard bank I received money from sars from in 2020 and standard bank froze it. Necessary documentation was submitted and the money was released as all proof was given to them but std bank listed me with the ***** department (SAFPS) unfairly. I have been to their bank in Birch Acres as that is the branch where everything happened and they sent me back to the SAFPS. I have been back and forth the ***** department sending me back to std bank and vice versa. I called again this morning calling SAFPS as my monies are frozen on different banks due to this std bank issues but they told me they are not authorized to remove the listing only standard bank can. IT's been 4 years trying to get removed but they seem not willing to assist and it is affecting my life and my business. I really need assistance Reply (6) Standard Bank’s reply 03 Feb 2025 at 10:10 Good day Sibusiso,

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards, Standard Bank Hello Peter Team *********** Sibusiso M’s reply 24 Feb 2025 at 11:17 My problem have not been resolved and every time I call for an update I am given different email addresses to send the documents and I have sent them many times. I called and was told my problem is with the team leader for over a week and I need the issue resolved ASAP as my life is stuck due to this problem. I am being promised that it will be resolved soon but it is not going forward. I really need urgent assistance as my business is negatively affected by this. Standard Bank’s reply 24 Feb 2025 at 11:39 Dear Sibusiso

Thank you for alerting us to this.

We will follow up with our team and we will be in touch.

Kindest regards, Standard Bank Hello Peter Team *********** Sibusiso M’s reply 21 May 2025 at 11:16 I have logged a call in February which is not resolved up to now. Every time I call I am told it is being escalated and they will call me and nobody does. I have stuck monies in other banks because of standard Bank not sorting this issue and not even giving a way forward. Can you assist to get this issue resolved please and it is tinting my name Standard Bank’s reply 21 May 2025 at 11:30 Dear Sibusiso

We sincerely apologize for the delay in resolving this matter.

We will check with our team and we will get back to you.

Please be on the look out for further feedback.

Kindest regards, Standard Bank Hello Peter Team *********** Sibusiso M’s reply 30 May 2025 at 13:19 Good Day

I have not received any feedback until now. Can you assist on who I can escalate this matter to as no one gets back to me and when I call they tell me they are escalating and it's almost 5 months with no feedback. I need to understanding what is taking long to fix the problem that standard bank did which is holding my life and I cannot move forward. Provide the number to call as the SAPFS is not giving me anything tangible