unresolved query without any contacts from the bank

I have logged the query with standard bank is been 2 weeks now .No one is coming back to me .Their service is so poor .I won't refer anyone in this bank. This bank is to quick to take you money from you bank account but it takes forever for them to return you money .Please reverse my money I don't owe you anything .I never will because of the bad and poor service I received from you .Please sort out the mess you have done from my account the ticket ***8 which was logged before and the other one ***1 .I had to call them and stay on line for about 30 minutes until they answered and I was put on hold again and my time was up I was not assisted .I was told that I will be transfer to another department just imagine using you own airtime they transfer you to pillar and post without getting assistance