UNRESOLVED QUERY FOR THREE MONTHS.

My query has been going on for three months, and no one seems to care. Just a simple query why contract save debit order is not going on for four. This is the fourth complain logged, first was assigned to Emma Matthew’s who gave wrong information, secondly assigned to Bila Gorden who also tells lies that my phone is blocked, third one was not assigned to anyone, just an automated response from their system. This is the worst and non-Caring bank ever seen. It’s actually very expensive to bank with this bank , you have to follow them like headless chicken for them to resolve the query. Does this mean this bank doesn’t have capacity to resolve queries or it doesn’t care.