Unresolved query 6 months old

Item: Standard Bank
Rating: 1

<p> I have opened a query with Standard Bank in January regarding a duplicate deduction of an ATM withdrawal and since then the service has been appalling! My emails are either ignored, or simply told it's escalated and then NOBODY gets back to me! I've emailed the complaints department also without any resolve to my problem! I've been a client with Standard Bank for over 15 years! I am honestly considering changing banks! HORRIBLE service!</p>

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Jul 2017, 15:38

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply10 Jul 2017, 15:38

Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***

Standard Bank's replyOfficial

11 Jul 2017, 11:10

Dear Customer

Thank you for your posting.

Please accept our sincere apologies for the undue frustration caused.

We trust that you are comfortable with the outcome provided.

Regards,

Complaint Resolution Centre

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Standard Bank's reply11 Jul 2017, 11:10

Official

Dear Customer

Thank you for your posting.

Please accept our sincere apologies for the undue frustration caused.

We trust that you are comfortable with the outcome provided.

Regards,

Complaint Resolution Centre

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