Unresolved query

Hi<br> <br> I called Standard Bank from my work line, spending more than 20 minutes at a time on the phone yet my query is unresolved. I need to see the 1 reversal reflecting on my credit card & 1 reversal reflecting on my cheque account statement but can't allocate the transaction. The call centre agents didn't provide much clarity.<br> <br> I asked to speak to a team leader but was kept holding on the line. Besides having to answer for the long time spent on the work line, my query still remains unresolved. Why is that we as consumers have to \fight"to get attention/proper service?????"""