UNRESOLVED LOAN SETTLEMENT.

Took a loan in the beginning of May 2015 and settled it on the 28th of May 2015. The proof of payment was also send through to the branch same day,since the transfer was done in the branch with the assistance from one of the credit recoveries consultant and the branch's consultant. Till today my credit has not be cleared as they all claiming that they haven't received the proof of payment. The worst part is that i send the proof through but non of those consultants from the credit recoveries managed to update all those proof of payment send through to them. They are now harassing me with their phone calls and sending me letters that i will be blacklisted for not paying my account. which i don't owe but instead they owe me my refunds since they have been deducting from my account even after i have settled. They have poor customer service and claim to be doing their job yet instead they are failing to sort my account out since May 2015 to date. I will rate them -0/10. Worst service ever...