ZM
Zandile M
1 reviews | Active since Oct 2015
24 May 2025, 20:25
Unresolved ITC Listing Despite Settled Debt – No Action from Standard Bank
I settled my debt with Standard Bank in February 2024, yet I’m still listed negatively on ITC. I contacted the Complaints Department on 23 April 2025 and followed up on 10 May 2025. Johanna Kele was the person assisting me, but the issue remains unresolved. This delay is damaging my credit profile and affecting my financial progress. I’m now escalating the matter to the Ombudsman for urgent intervention.
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Standard Bank's replyOfficial
25 May 2025, 08:37Dear Zandile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply25 May 2025, 08:37
Official
Dear Zandile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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