1 reviews | Active since Jul 2019
Unresolved Issue with App Login – Poor Follow-Up Service
I would like to lodge a complaint regarding my experience with Standard Bank in Kempton Park. My initial contact with Thabo was on 20 October 2024 to assist me with an urgent issue related to my app login. While Thabo was very helpful and professional during our first interaction, the matter has still not been resolved to this day.
It is extremely disappointing that such a critical issue has dragged on for over a month without proper resolution or communication. Despite my repeated attempts to follow up, I have received no substantial progress or clear guidance on resolving this issue.
As a loyal customer, I expect better service and accountability from Standard Bank. Please address this matter urgently, as the delay is unacceptable and has caused unnecessary frustration.
Thank you.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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