Unresolved issue and bad service complaint

<p>Since 10th June 2016 I have been waiting for home loans to resolve my queries regarding termination of my access facility and completion of my home loan due next month. </p> <p> </p> <p>Despite three queries to your complaints department, one visit to the bank and several 20 minute calls to the department nobody has the courtesy of coming back with copy of my home loan agreement and terms and conditions. Not so much as a thank you for being a loyal customer just a telesales person advising me my access facility had been cancelled on 10th June- Obviously they are only interested in customers that borrow their maximum each time us poor mortals that pay of our loans are not considered.</p>