Unresolved frustrating experience

I am a Pensioner of the bank of 33 years service .I was ****med a large sum of money on my credit card a month ago. Dealing with ***** was like pulling teeth, it appears that they have difficulty in responding to mails even after several attempts. Shocking that in order to get a response one has to escalate the mail. Still had to deal with a junior staff member, head of ***** never responded to my mails , I assume she passed on my mails . Two weeks after the ***** **** I raised funds and settled the debt in full on my card. In the meantime I was debited with two amounts of interest, after numerous mails , finally was able to get amounts reversed. After checking my statement this week I noticed a cash finance charge went through. This is absolutely unacceptable that once again I have to follow up why this has happened. I’m told that I will be debited every month for cash finance charges, until such time that card division deactivates it. How can the bank slap me with a cash debit payment if I’m not in arrears, as well as the fact that my card is settled in full every month. Ever since I’ve been ****med I’ve had endless problems with the bank, needless to say the service at Menlyn from the consultant the day after the **** .This staff member was clueless in terms of the process to re register my account, after it had been frozen. Was in the bank for over two hours , to find out when I got home that my beneficiaries weren’t loaded, cards weren’t linked and so on. In addition since my **** a month ago my updates was de registered, it’s taken two weeks to resolve this after visiting the branch , phoning the help line , lodging a complaint and dealing with my private banker. After lodging a complaint, I was contacted by complaints department yesterday and was assured that my updates was now sorted and the case number was closed. On arriving home received a message to say I’ve been de registered, then a message to say I’ve been registered. Went onto app ,still was not able to activate my updates After calling the helpline number ,the consultant said my cell number was not loaded on my profile. Interesting that she picked that up and all the other previous calls to the help line said they could not help me. Sent a mail to the contact from complaints yesterday giving an update, and also asked for information regarding the cash debit payment which we had discussed in an earlier conversation. Still waiting for a response. So sad that I used to be so proud of working for the bank, such a waste of energy trying to get issues resolved. Will definitely not recommend banking with Standard Bank based on my experience.