NL
Nonkululeko L

1 reviews | Active since Jun 2019

16 Jul 2019, 11:38

Unresolved ***** transactions into my current account

Standard bank did not assisted except their consultant my the name of Clint Peterson in complaints department told me to deal directly with all the companies that use same reference number to do card authorisetion from my current account and they are unable to stop and return my money as this ********** transactions keep on changing their company names provinces.

I have requested Clint to send me his management email address to escalate the fruad transactions that is still taking place into my current account since last year December 2018 until now. This has affected me so much in a negative way as I had to reschedule for my debit orders date to different dates and I am still saying that I am not in debt review as they claim that on last email reply from Clint at standard bank complaints department. It's over seven months trying to resolve the painful issue and I am extremely frustrated about this matter.

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Replies (2)
Standard Bank
Standard Bank's reply16 Jul 2019, 15:45
Official
Dear Nonkululeko 

Thank you for posting a comment.  
 One of our consultants will be in contact with you as soon as possible.
  
 Regards,
 Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Jul 2019, 15:05
Official
Dear Nonkululeko Lukhombo

Thank you once again for posting your comments.

This matter has been responded to with regards to your previous review.

Kind regards

Complaint Resolution Centre
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