Unresolved ***** Issue - Extreme Poor Service

5 identical amounts were taken from my bank account a week ago. Standard Bank ***** dept customer service is extremely concerning. I do not feel that my money is safe. 2 amounts of the 5 were reversed and now I cannot get anyone on the phone to resolve this. On 3 occasion I hung up after 20 minutes of waiting - no answer. I sent an email - got a response after 5 days to say they cannot access my profile without a ref no. I responded to tell them THE REF NO. WAS IN THE SUBJECT LINE. No further response! I eventually got through to the call centre on the 5th try - after a frustrating conversation, I asked to talk to a manager. The agent, Eugene Msibi informed me that he will get a manager to call me - 4 days later - I still haven't received a call. ZERO FEEDBACK from Standard Bank; the issue has not been resolved and it is incredibly difficult to get through to the call centre